Orders are processed within 24 hours of purchase. During peak seasons or promotions, processing times may vary, but we strive for efficiency.
Shipping policy
Thank you for shopping with us. We are dedicated to processing your orders efficiently and delivering them promptly. Please review our shipping policy for details.
Processing Time
Shipping Rates
Shipping rates are based on the order weight, shipping method, and delivery address. You can view the shipping costs at checkout before completing your purchase.
Delivery Time
Domestic Orders: Standard shipping takes 0 to 5 business days. Expedited and expressoptions offer faster delivery.
International Orders: Typically take 7-10 working days, depending on customs procedures and other
factors.
Tracking Information
After shipping, you'll receive a confirmation email with tracking details where available to monitor your shipment and estimate its arrival time.
Shipping Restrictions
Certain locations may be excluded due to legal or logistical reasons. Once dispatched, orders cannot be redirected. Order cut-off times are guidelines and may be affected by payment authorisation delays.
Undeliverable Packages
If a package is returned as undeliverable due to an incorrect address or other reasons beyond our control, we will contact you to arrange a re-shipment. Additional shipping fees may apply.
Shipping Damage or Loss
We securely package orders to minimise damage risk. If your order arrives damaged or is lost in transit, contact us immediately at info@nowasite.com for assistance.
International Shipping
We ship internationally to many countries. Import duties, taxes, and customs fees are the
recipient's responsibility and are not included in the shipping cost.
Taxes & Duties
UK and EU Orders: VAT is included.
International Orders: Prices exclude VAT, duties, and taxes. You are responsible for all import duties, customs, and local sales taxes. By ordering, you accept responsibility for these charges and authorise us to designate a carrier to handle customs and taxes on your behalf. NoWa will not refund duties and taxes levied by the destination country. If an order is rejected at customs and returned to us, the refund will exclude shipping costs and any taxes and duties paid on your behalf.
Holiday Shipping
During the holiday season, carriers may experience delays. We recommend placing orders early to avoid potential delays.
Contact
For questions or concerns about our shipping policy, please contact customer service at info@nowasite.com. We are here to help and ensure your shopping experience with us is enjoyable.
By placing an order, you agree to our shipping policy terms and conditions. Thank you for your business; we look forward to serving you again.